*{margin:0;padding:0;box-sizing:border-box;}body{font-family:"Microsoft YaHei","PingFang SC",Arial,sans-serif;color:#333;line-height:1.6;background-color:#fff;}a{text-decoration:none;color:inherit;transition:all 0.3s ease;}img{max-width:100%;height:auto;display:block;}.container{width:100%;max-width:1200px;margin:0 auto;padding:0 20px;}
.return-policy.green-theme{padding:60px 0;min-height:calc(100vh - 300px);color:#333;line-height:1.7;}.policy-header{text-align:center;margin-bottom:50px;padding-bottom:30px;border-bottom:1px solid #c8e6c9;}.policy-header h1{font-size:2.5rem;margin-bottom:15px;font-weight:700;position:relative;padding-bottom:15px;}.policy-header h1::after{content:'';position:absolute;bottom:0;left:50%;transform:translateX(-50%);width:100px;height:4px;background:#4caf50;border-radius:2px;}.update-date{font-size:1rem;color:#689f38;margin-bottom:25px;font-style:italic;}.policy-intro{max-width:900px;margin:0 auto;font-size:1.1rem;line-height:1.8;color:#455a64;}.policy-content{max-width:1200px;margin:0 auto;}.policy-section{margin-bottom:60px;padding-bottom:40px;border-bottom:1px solid #e8f5e9;}.policy-section:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0;}.policy-section h2{font-size:1.8rem;margin-bottom:25px;padding-left:50px;position:relative;font-weight:600;}.section-number{position:absolute;left:0;top:0;width:40px;height:40px;background:#4caf50;color:white;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.2rem;}.content-block{margin-bottom:35px;padding-left:50px;}.content-block:last-child{margin-bottom:0;}.content-block h3{font-size:1.3rem;margin-bottom:15px;font-weight:600;padding-bottom:8px;border-bottom:2px solid #e8f5e9;}.plain-list{list-style-type:none;padding-left:0;margin-top:15px;}.plain-list li{margin-bottom:12px;padding-left:20px;position:relative;line-height:1.6;}.plain-list li::before{content:'✓';position:absolute;left:0;color:#4caf50;font-weight:bold;}.timeline-requirements{margin-top:20px;}.timeline-item{display:flex;align-items:flex-start;margin-bottom:25px;padding-bottom:25px;border-bottom:1px solid #e8f5e9;}.timeline-item:last-child{margin-bottom:0;padding-bottom:0;border-bottom:none;}.timeline-dot{width:12px;height:12px;background:#4caf50;border-radius:50%;margin-top:6px;margin-right:15px;flex-shrink:0;}.timeline-content{flex:1;}.timeline-content h4{color:#2e7d32;margin-bottom:8px;font-size:1.1rem;}.process-flow{margin:30px 0;}.process-step{display:flex;margin-bottom:30px;padding-bottom:30px;border-bottom:1px solid #e8f5e9;}.process-step:last-child{margin-bottom:0;padding-bottom:0;border-bottom:none;}.step-number{width:60px;height:60px;background:#4caf50;color:white;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:1.2rem;font-weight:700;margin-right:25px;flex-shrink:0;}.step-content{flex:1;}.step-content h3{margin-bottom:15px;font-size:1.4rem;}.solution-options{margin-top:15px;}.solution-item{padding:12px 15px;background:#f1f8e9;border-left:4px solid #81c784;margin-bottom:10px;border-radius:4px;}.solution-item:last-child{margin-bottom:0;}.responsibility-table{margin-top:20px;border:1px solid #c8e6c9;border-radius:6px;overflow:hidden;}.table-header{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;background:#2e7d32;color:white;font-weight:600;}.header-item{padding:15px;text-align:center;border-right:1px solid rgba(255,255,255,0.2);}.header-item:last-child{border-right:none;}.table-row{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;border-bottom:1px solid #e8f5e9;}.table-row:last-child{border-bottom:none;}.table-row:nth-child(even){background:#f9fff9;}.row-item{padding:15px;text-align:center;border-right:1px solid #e8f5e9;}.row-item:last-child{border-right:none;}.special-cases{margin-top:20px;}.case-item{margin-bottom:20px;padding:20px;background:#f1f8e9;border-radius:6px;border-left:4px solid #81c784;}.case-item:last-child{margin-bottom:0;}.case-item h4{color:#2e7d32;margin-bottom:10px;}.priority-levels{margin-top:20px;}.priority-item{margin-bottom:20px;padding:20px;border-radius:6px;background:#f1f8e9;border-left:4px solid;}.priority-item:last-child{margin-bottom:0;}.priority-item:nth-child(1){border-left-color:#e74c3c;}.priority-item:nth-child(2){border-left-color:#f39c12;}.priority-item:nth-child(3){border-left-color:#4caf50;}.priority-item h4{color:#2e7d32;margin-bottom:10px;}.contact-channels{margin-top:20px;}.channel{margin-bottom:25px;padding:20px;background:#f1f8e9;border-radius:6px;border-left:4px solid #4caf50;}.channel:last-child{margin-bottom:0;}.channel h4{color:#2e7d32;margin-bottom:10px;}.departments{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:20px;margin-top:20px;}.department{padding:20px;background:#f1f8e9;border-radius:6px;border-top:3px solid #4caf50;}.department h4{color:#2e7d32;margin-bottom:10px;}.policy-acknowledgement{margin-top:60px;padding:40px;background:linear-gradient(135deg,#2e7d32 0%,#4caf50 100%);border-radius:10px;color:white;text-align:center;}.policy-acknowledgement p{margin:0 0 25px 0;line-height:1.8;font-size:1.1rem;}.signature{font-size:1.2rem;font-weight:600;padding-top:25px;border-top:1px solid rgba(255,255,255,0.3);}a{color:#388e3c;text-decoration:none;transition:color 0.3s ease;}strong{color:#2e7d32;font-weight:600;}@media (max-width:768px){.return-policy.green-theme{padding:30px 0;}.policy-header h1{font-size:2rem;}.policy-section{margin-bottom:40px;padding-bottom:30px;}.policy-section h2{font-size:1.6rem;padding-left:40px;}.section-number{width:32px;height:32px;font-size:1rem;}.content-block{padding-left:40px;}.process-step{flex-direction:column;}.step-number{margin-right:0;margin-bottom:20px;}.responsibility-table{overflow-x:auto;}.table-header,.table-row{min-width:600px;}.departments{grid-template-columns:1fr;}.policy-acknowledgement{padding:30px 20px;margin-top:40px;}}@media (max-width:480px){.policy-header h1{font-size:1.8rem;}.policy-section h2{font-size:1.4rem;padding-left:35px;}.section-number{width:28px;height:28px;font-size:0.9rem;}.content-block{padding-left:35px;}.step-number{width:50px;height:50px;font-size:1rem;}.channel,.department,.case-item,.priority-item{padding:15px;}}