1. Definitions

"Seller" means Wjpaper Paper Products Co., Ltd., registered in Dongguan, China.
"Buyer" means the individual, firm, or company placing an order.
"Goods" means the packaging products, boxes, or services supplied by Seller.
"Contract" means the Proforma Invoice (PI) or sales contract signed by both parties.

2. Orders & Quotation Validity

2.1. Unless otherwise stated, all quotations provided by Seller are valid for 14 calendar days from the date of issue. Due to fluctuations in raw material (pulp) costs and exchange rates, Seller reserves the right to adjust prices after this period.

2.2. No order shall be deemed accepted until Seller has issued a written Proforma Invoice (PI) and received the agreed deposit.

Note: Verbal agreements are not binding unless confirmed in writing (email or PI).

3. Price & Payment Terms

3.1. Unless otherwise agreed in writing, prices are quoted in USD (US Dollars) on an EXW (Ex Works) or FOB Shenzhen basis.

3.2. Standard payment terms are as follows:

Sample Orders: 100% advance payment before production.
Mass Production: 30% deposit upon order confirmation, 70% balance before shipment (against finished product photos/videos).

3.3. Payments shall be made by T/T (bank transfer). Any bank charges incurred in Buyer's country shall be borne by Buyer.

4. Production & Approval

4.1. Artwork Approval: Buyer is responsible for approving the final digital proof (PDF) or physical sample. Seller shall not be liable for any errors (spelling, color, layout) present in an approved sample.

4.2. Lead Time: Production lead times are estimates only. The timeline starts only after the deposit is received and final artwork/sample is approved.

5. Delivery & Transfer of Risk

5.1. Trade terms shall be interpreted in accordance with Incoterms® 2020.

EXW: Risk transfers to Buyer when Goods are made available at Seller's premises.
FOB: Risk transfers to Buyer when Goods pass the ship's rail at the named port of shipment.
CIF/DDP: Seller arranges carriage, but risk transfer point depends on the specific term.

5.2. Quantity Tolerance: Due to the nature of custom manufacturing, Seller reserves the right to supply and invoice ±5% (over or under) of the quantity ordered. Buyer shall pay for the actual quantity delivered.

6. Quality Standards & Tolerances

6.1. Color Variation:

Color reproduction in printing is not absolutely precise. A color difference of Delta E < 3.0 compared to an approved proof/sample is considered acceptable industry standard practice. Buyer accepts minor color variations that may occur between different batches.

6.2. Dimensions:

Due to the mechanical nature of die-cutting and folding, a tolerance of ±1mm to ±2mm is allowed for final box dimensions.

6.3. Material:

Paper GSM may deviate by ±5% according to paper mill standards.

7. Inspection, Claims & Returns

7.1. Buyer must inspect the Goods immediately upon arrival.

7.2. Any claim for defects, shortage, or damage must be made in writing within 7 calendar days of receipt of Goods, supported by clear photos or videos.

7.3. If Goods are proven to be defective due to Seller's fault (e.g., wrong material, printing errors beyond tolerance), Seller shall, at its option:

Replace the defective Goods free of charge (freight at Seller's expense); or
Refund the value of the defective Goods.

7.4. Seller's total liability shall not exceed the invoice value of the defective Goods. Consequential damages (e.g., loss of profit) are excluded.

8. Intellectual Property Rights (IPR)

8.1. Buyer warrants that it owns or has the right to use all logos, trademarks, and artwork copyrights supplied to Seller.

8.2. Seller retains ownership of all tools, dies, and printing plates unless Buyer has paid for them in full.

8.3. Confidentiality: Seller agrees not to sell, distribute, or display Buyer's custom branded products to third parties without permission (NDA available upon request).

9. Force Majeure

Seller shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to: acts of God, war, fire, epidemic (including COVID-19 related lockdowns), port congestion, or shortage of raw materials.

10. Governing Law & Dispute Resolution

10.1. These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China (PRC).

10.2. Any dispute arising out of or in connection with this Contract shall be resolved through friendly negotiations. If no settlement can be reached, the dispute shall be submitted to the Dongguan Arbitration Commission for arbitration.

Standard Terms & Conditions of Sale