Frequently Asked Questions
Below are the frequently asked questions from customers of Dongguan Wanjia Paper Products Co., Ltd. and their corresponding answers. If your question is not listed here, please feel free to contact our customer service team.
1 Product-related Questions
1.1 What types of paper products do you mainly produce?
We mainly produce the following three categories of paper products:
- Base Paper Supply: Coated One Side (C1S), Coated Two Side (C2S), Offset Paper, Bagasse Paper, Playing Card Paper, Food-grade Board, Grey Back Board, Silver Card Paper, Specialty Paper, Recycled Paper
- Box Packaging: Rigid Boxes, Unique-shaped Boxes, Folding Cartons, Corrugated Boxes
- Specialty Paper Products: Customized paper products with special specifications according to customer requirements
1.2 How to select the appropriate paper type?
You should consider the following factors when selecting paper:
Printing Requirements
Coated paper is suitable for high-quality color printing, offset paper is ideal for book printing, and specialty paper is designed for special visual effects.
Application Scenarios
Food packaging requires food-grade board, outdoor applications need weather-resistant paper, and luxury product packaging demands high-grade specialty paper.
Budget Considerations
Standard paper products are available for regular use cases, customized solutions can be considered for special needs, and bulk purchases enjoy favorable pricing.
We recommend providing your specific requirements, and our technical team will recommend the most suitable paper type for you.
1.3 Can you provide samples?
Yes, we offer sample services as follows:
- Free Samples: For regular products, we provide free small samples (customers are responsible for shipping costs)
- Customized Samples: For products with special specifications or custom designs, sample fees are determined based on actual circumstances
- Sample Lead Time: Regular samples are dispatched within 2-3 working days; customized samples take 5-7 working days
- Sample Application: Submit requests via the website's sample application system or contact your sales representative
1.4 What is the minimum order quantity (MOQ)?
The minimum order quantity varies by product type:
Base Paper
Regular specifications: 1 ton MOQ
Special specifications: 5 tons MOQ
Box Packaging
Regular specifications: 500 pieces MOQ
Special specifications: 500 pieces MOQ
Specialty Paper
Negotiable based on specific specifications
Bulk production is generally required
For new customers or special projects, we can negotiate flexible minimum order quantities.
2 Ordering Process Questions
2.1 What is the complete ordering process?
Requirement Confirmation
Provide detailed information including product specifications, quantity, and technical requirements
Quotation Confirmation
Receive the quotation and confirm price, delivery date, and payment terms
Sample Confirmation
Confirm sample quality and specifications if samples are required
Formal Order Placement
Sign the procurement contract and pay the deposit
Production & Shipping
Arrange production and schedule shipping upon completion
Inspection & Final Payment
Inspect goods upon receipt and make the final payment
2.2 How to obtain a product quotation?
You can obtain a quotation through the following methods:
- Online Inquiry: Click the "Inquiry" button on the product page and fill in detailed information
- Email Inquiry: Send your inquiry to info@wjpaper.com
- Phone Inquiry: Contact our customer service manager directly at +86 13712081769
To receive an accurate quotation, please provide: product specifications, quantity, technical requirements, and delivery timeline.
2.3 What is the design cycle for customized products?
The design cycle for customized products varies by complexity:
Only size adjustments or simple pattern modifications
Structural adjustments or custom pattern design
Brand-new structural development or high-precision pattern design
3 Shipping & Logistics Questions
3.1 What shipping methods do you offer?
We offer a variety of shipping methods to meet different needs:
3.2 How long does shipping take?
Shipping time varies by destination and transportation method:
Pearl River Delta Region
Land transportation: 1-2 working days
Courier service: 1-2 days
Mainland China Region
Land transportation: 3-7 working days
Courier service: 2-5 days
International Shipping
Sea freight: 15-45 days
Air freight: 3-10 days
Railway freight: 15-20 days
The above timelines are estimates under normal conditions. Actual delivery time may be affected by weather, customs clearance, and other factors.
3.3 How to track cargo status?
You can track your cargo through the following methods:
- Online System: Log in to the customer portal to view real-time tracking information
- Waybill Inquiry: Track using the provided waybill number on the carrier's official website
- Manual Inquiry: Contact customer service staff for assistance with tracking
3.4 How are shipping costs calculated?
Shipping costs are calculated based on the following factors:
Primary Factors
- Cargo volume and weight
- Shipping distance and method
Additional Fees
- Packaging reinforcement fee
- Insurance fee (optional)
- Remote area surcharge
- Rush delivery surcharge
4 Payment & Settlement Questions
4.1 What payment methods do you accept?
We accept a variety of payment methods:
Corporate Bank Transfer
Bank Telegraphic Transfer (T/T), Letter of Credit (L/C), Acceptance Bill
Mainland China Payments
Corporate Online Banking, Alipay, WeChat Pay
International Payments
T/T Telegraphic Transfer, L/C Letter of Credit, PayPal, Credit Card
Other Methods
Cash (for small amounts only), Cheque, Bank Draft
4.2 What are the payment terms?
We offer a variety of payment term options:
Standard Terms
30% deposit, 70% balance paid before shipment
Credit Terms
30-day monthly credit (subject to credit approval)
Large Orders
30% deposit, 60% before shipment, 10% after inspection
New Customers
100% prepayment or payment against copy of bill of lading
4.3 How are invoices issued?
The invoice issuance process is as follows:
- Invoice Types: VAT Special Invoice, VAT Ordinary Invoice, Proforma Invoice
- Issuance Time: Dispatched within 5-7 working days after payment completion
- Delivery Method: Courier service (freight collect) or shipped with goods
- Information Requirements: Provide accurate invoicing information and delivery address
- E-Invoice Option: E-invoices are available and will be sent to the designated email address
4.4 Can installment payment be provided?
For eligible orders, we can provide installment payment options:
Installment payment requires advance application and approval by the finance department.
5 Quality Assurance Questions
5.1 What are your product quality standards?
Our product quality complies with the following standards:
National Standards
- GB/T National Recommended Standards
- QB/T Light Industry Industry Standards
- Food Contact Materials Safety Standards
International Standards
- ISO International Organization for Standardization Standards
- FSC Forest Stewardship Council Certification
- REACH EU Chemicals Regulation Compliance
Corporate Standards
- Strict internal quality control standards
- Requirements exceeding industry standards
- Customer-specific technical requirements
5.2 How is quality inspection conducted?
Our quality inspection process includes multiple stages:
Raw Material Inspection
Strict inspection of purchased pulp, chemicals, and other raw materials
In-process Inspection
Random sampling inspection during production to ensure process stability
Finished Product Inspection
Comprehensive quality inspection for each batch of products before delivery
Third-party Inspection
Third-party inspection can be arranged upon customer request
5.3 How to handle quality issues?
The handling process for quality issues is as follows:
- Issue Reporting: Submit claims within 7 working days after receiving goods
- Evidence Submission: Provide supporting evidence including photos and videos
- Technical Analysis: Our quality control department conducts technical analysis and responsibility determination
- Solution Provision: Offer replacement, compensation, or return solutions based on analysis results
- Preventive Measures: Document issues and implement corrective and preventive actions
6 Technical Support Questions
6.1 What technical support services do you provide?
We offer comprehensive technical support services:
Technical Consultation
Paper selection advice, process recommendations, and application solution consultation
Application Guidance
Guidance on printing parameters, processing techniques, and storage conditions
Problem Resolution
Production problem diagnosis, quality anomaly analysis, and process optimization
Training Services
Product knowledge training, application technology training, and safety training
6.2 How to obtain technical documents?
Technical documents can be obtained through the following channels:
- Email Request: Contact the technical department to request detailed technical documents
- Sample Documentation: Basic technical parameter specifications are provided with samples
6.3 Can you provide on-site technical support?
We can provide on-site technical support services:
Regular Support
Remote support via phone, email, or video conference
On-site Support
Technical personnel dispatched to resolve complex issues (by appointment only)
Long-term On-site Residency
Technical personnel stationed on-site for key projects
On-site support may incur travel and service fees.
Can't find your question?
If your question is not listed above or you need more detailed answers, please feel free to contact us: