Privacy Policy

Last Updated: December 29, 2025

Dongguan Wanjia Paper Products Co., Ltd. (hereinafter referred to as "we," "our," or "us") respects and protects the personal privacy rights of all users. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website and use our paper packaging and raw paper supply services.

1. Information Collection

We may collect your personal information in the following circumstances:

1.1 Information Provided Directly

  • Contact Information: When you contact us through the website, we may collect your name, email address, phone number, company name, job title, and business address.
  • Consultation Content: Business consultation content you submit to us via email, WhatsApp, contact forms, or other communication channels.
  • Transaction Information: If you conduct business transactions with us, we may collect relevant business information including order details, payment information, and shipping addresses.

1.2 Automatically Collected Information

  • Device Information: Your IP address, browser type and version, operating system, device type, access time, and referring website addresses.
  • Usage Data: Pages you visit on our website, duration of stay, click behavior, search queries, and navigation patterns.
  • Cookie Data: We use Cookies and similar tracking technologies to enhance your browsing experience; this information may include your preference settings and website interaction data.

2. Information Usage

The information we collect may be used for the following purposes:

  • Respond to your business inquiries and service requests regarding paper packaging and raw paper supply
  • Process orders, provide services, and manage customer relationships
  • Improve our website functionality, content, and service quality
  • Send you important notifications, updates, and policy changes
  • Conduct market analysis, business development research, and customer satisfaction surveys
  • Ensure website security, prevent fraud, and protect our legal rights
  • Comply with legal obligations, regulatory requirements, and industry standards

3. Information Sharing and Disclosure

We commit to not selling, renting, or trading your personal information. We may share your information with third parties only in the following circumstances:

3.1 Service Providers

We may share necessary information with third-party service providers, such as:

  • Website hosting, maintenance, and security service providers
  • Data analysis, marketing, and customer relationship management service providers
  • Logistics, transportation, and shipping partners for order fulfillment
  • Payment processing and financial service providers

These service providers must comply with strict confidentiality agreements and may only use the information for designated service purposes.

3.2 Legal Requirements

We may disclose your information when required by law, regulations, legal procedures, or government requests, including to comply with court orders, subpoenas, or other legal processes.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or asset sale of Dongguan Wanjia Paper Products Co., Ltd., your personal information may be transferred as part of the business transaction, subject to continuing privacy obligations.

4. Cookies and Tracking Technologies

We use Cookies and similar technologies to enhance user experience and analyze website performance:

  • Necessary Cookies: These Cookies are essential for the website to function properly and cannot be disabled in our systems.
  • Functional Cookies: Used to remember your preference settings, language preferences, and improve user experience.
  • Analytical Cookies: Help us understand how users interact with our website, identify areas for improvement, and measure marketing effectiveness.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements (if applicable).

You can manage or reject Cookies through your browser settings, but this may affect the functionality of certain website features and your user experience.

5. Data Security

We implement reasonable technical, physical, and administrative measures to protect your personal information:

  • Use SSL (Secure Socket Layer) encryption technology to protect data transmission between your browser and our servers
  • Conduct regular security audits, vulnerability scans, and penetration testing
  • Implement access controls, authentication mechanisms, and permission restrictions for employee access to personal information
  • Establish data breach detection, prevention, and emergency response mechanisms
  • Provide regular data protection training to employees handling personal information

Despite these measures, please note that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to achieve the purposes stated in this Policy, unless required or permitted by law to retain it for a longer period.

Generally, retention periods are as follows:

  • Business consultation and inquiry information: Retained for 3 years from the date of last contact
  • Transaction records and financial information: Retained for 7 years (in accordance with Accounting Standards and tax regulations of Mainland China)
  • Website access logs and analytical data: Retained for 1 year
  • Marketing and communication records: Retained for 2 years from last interaction, unless you opt out earlier

After the retention period expires, we securely delete or anonymize your personal information.

7. Your Rights

Under applicable data protection laws (including but not limited to GDPR for European users), you may have the following rights:

  • Access Right: Request access to your personal information held by us
  • Correction Right: Correct inaccurate or incomplete personal information
  • Deletion Right: Request deletion of your personal information in certain circumstances (right to be forgotten)
  • Restriction Right: Restrict or object to the processing of your personal information
  • Portability Right: Obtain a copy of your personal information in a structured, commonly used, and machine-readable format
  • Withdrawal Right: Withdraw consent for data processing where processing is based on consent
  • Objection Right: Object to processing based on legitimate interests or for direct marketing purposes

To exercise these rights, please contact us using the contact information at the end of this Policy. We will respond to your request within 30 days, subject to verification of your identity.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected personal information from a child under 16 without parental consent, we will take immediate measures to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. International Data Transfers

Since our business involves international cooperation and we serve customers worldwide, your personal information may be transferred to and processed in regions outside Mainland China for processing and storage. We will ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions for countries with approved data protection standards
  • Your explicit consent when required by applicable laws

By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country.

10. Third-Party Links

Our website may contain links to third-party websites, including suppliers, industry partners, social media platforms, and business resources. This Privacy Policy applies only to our website and not to any third-party websites. We are not responsible for the privacy practices or content of third-party websites.

We recommend that you review the privacy policies of any third-party websites you visit through links from our site.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any material changes will be posted on this page with an updated "Last Updated Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make significant changes that affect your rights, we will provide more prominent notice, such as through email notification or a website banner, where appropriate.

12. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via the following methods:

Dongguan Wanjia Paper Products Co., Ltd.

Data Protection Officer/Privacy Team

Address: Building 4, Zhujiang Garden, No.4 Xinlian Road, Humen Town, Dongguan City, Guangdong Province, China 523900

Phone: +86 13712081769

Email: info@wjpaper.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (China Standard Time, GMT+8)

Policy Acknowledgement

Your continued use of our website and services constitutes your acceptance of the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services and contact us to discuss your concerns.

This Privacy Policy is effective as of December 29, 2025, and supersedes all previous versions.